FAQ

Frequently Asked Questions

Where do you deliver?

LOWER MAINLAND: This includes, Chilliwack, Abbotsford, Langley, Surrey, New Westminster, Pitt Meadows, Maple Ridge, Burnaby, Vancouver.

Please contact us with your address if you think you may be outside of our delivery boundaries.

SALMON ARM: This includes, Salmon Arm and Canoe.

SOUTH OF SALMON ARM: These areas include, Armstrong, Vernon, Lake Country, and Kelowna.  Please contact us to see when our next scheduled delivery is to these areas.

Please check Where to Buy for our next delivery date to your area.

Do I have to be home to receive my order?

All pork orders are frozen, and as such it would be ideal if you were home to receive your delivery.  All orders are delivered in thermal bags with ice packs which will keep your frozen meat frozen for a period of time. If you cannot collect your order immediately, you may wish to put a cooler out for your order to be placed in.

You will receive a text message prior to your delivery and another message once your order has been delivered.  If you have any questions or concerns about your delivery please email us.  hello@keenanfamilyfarms.ca or text us at 604-612-1888.

Egg only orders can be left on doorsteps or coolers.  You do not need to be home to receive these.

How do I pay?

We accept all forms of digital payments.  Once your order is packed, you will receive an invoice where there is an opportunity to pay via Credit Card on the invoice.  The preferred method of payment is etransfer.  This allows us to avoid paying processing fees.  Etransfers can be made to chelsea@keenanfamilyfarms.ca.

Is there a delivery charge?

Local Delivery: $8.00

Lower Mainland: $20.00.  Delivery is charged per address.  Multiple orders shipped to the same address can split the shipping cost.  Price will be adjusted on final invoice.

 

Is there a minimum order amount?

There is no minimum order amount.

Can eggs be delivered?

We currently only offer eggs for delivery locally. We have switched to using a courier company to deliver to the Lower Mainland, and the logistics of adding eggs to those deliveries has not yet been worked out.

Can I return my thermal bag?

Each order is packed in a thermal bag with ice packs to ensure the meat stays frozen if you are unable to retrieve it immediately.

LOCAL CUSTOMERS: These bags can be reused and we would happy to collect them from you on future deliveries.

LOWER MAINLAND: At this time we have no way of retrieving the bags.  Because of covid related restrictions, the courier company will not be accepting any types of customer returns.  We hope this will change in the near future.

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