FAQ

Frequently Asked Questions

Where do you deliver to?

At this time we are doing bi-weekly deliveries in Salmon Arm and down to the Lower Mainland.

LOWER MAINLAND: This includes, Chilliwack, Abbotsford, Langley, Surrey, New Westminster, Burnaby, Vancouver.  There may be a charge for your delivery if it is an unusual distance from our regular route.  Please contact us with your address if you think you may be outside of our delivery boundaries.

SALMON ARM: This includes, Salmon Arm and Canoe.

SOUTH OF SALMON ARM: We have recently seen a spike in demand to deliver south of Salmon Arm.  These areas include, Armstrong, Vernon, Lake Country, and Kelowna.  Please contact us to see when our next scheduled delivery is to these areas.

Please check Where to Buy for our next delivery date to your area.

Do I have to be home to receive my order?

All pork orders are frozen, and as such it would be ideal if you were home to receive your delivery.  If not, please let us know if you will be leaving a cooler outside for us to drop your order into.

Egg only orders can be left on doorsteps or coolers.  You do not need to be home to receive these.

How do I pay?

We accept all forms of digital payments.  Once your order is packed, you will receive an invoice from SQUARE.  There is an opportunity to pay via Credit Card on the invoice.  The preferred method of payment is etransfer.  This allows us to avoid paying processing fees.  Etransfers can be made to chelsea@keenanfamilyfarms.ca.

Is there a delivery charge?

We are currently delivering all orders over $50 free of charge.

Is there a minimum order amount?

We are currently receiving a massive influx in orders.  In order to manage this, we are now requiring that all orders be a minimum of $50.

Can I reserve eggs?

No. Eggs are in high demand right now. We are doing our best to make sure there is an opportunity to order our pasture raised eggs. Please contact us if you would like to add eggs to your order.  We will add a maximum of 4 dozen if they are available.

What's with the "Bag Deposit Fee"?

This is something new we are trying out! We have purchased reusable thermal bags that we will use to deliver your frozen products. The bag will also contain ice packs which will allow for your order to sit out for a short period of time. While we do recommend that you are home to receive your delivery, we know that is not always the case.  Each order will have the $3.00 charge on it, but you will have the opportunity to have this fee removed if you choose to return your bag on subsequent orders.  Please leave the bag and ice packs out for us to collect on your next delivery.  (we’ll remind you.) You will then receive a coupon code that will take $3.00 off your next order.  If you continue to return your bag, you will never have to pay the fee again!

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